Interpreters Are Suffering Worse Working Conditions as Employers Integrate AI

When Sara Ramirez started as an interpreter for Monterey, California-based LanguageLine Solutions, in October 2020, she saw it as “a regular company.” She worked part-time as a Spanish-language interpreter from her home in El Paso, Texas, translating by phone for clients that included the Federal Emergency Management Agency, banks and hospitals. If she encountered a problem…

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